The Cirrus Helpdesk

The Cirrus Systems Helpdesk is designed to establish a single point of accountability and support for your entire organization. The Cirrus Helpdesk reduces downtime by providing enterprise-quality, reactive support services to all of your employees regardless of their location.

The Cirrus Helpdesk will manage every situation that arises through completion. The Cirrus helpdesk will be the single point of contact for network or carrier outages, the Cirrus team will keep your staff informed of the progress of any tickets with carriers, outside hardware, or service dealers. Your team will not have to contact various groups to see who is handling your outage. Just one phone call.

At Cirrus Systems we have deployed Autotask, one of the top support desk tools in our industry. This tool allows us to manage every situation and every event with precision. Autotask workflow allows us to work in unison with many of the telecommunications and hardware vendors to provide you with the best information available. Autotask also allows us to provide you with detailed reporting to help you track your problem areas and to evaluate our performance.

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The Cirrus Helpdesk Tools

The Helpdesk team utilizes tools like the Cirrus Panel, which monitors each and every one of your systems for Patch Availability, current health, backup status, virus condition, scheduled updates, and many others. This allows the team to proactively work on your environment to stop the costly downtime from ever happening. The Cirrus Helpdesk utilizes Autotask, the industries best Helpdesk ticket system and task automation tool, to guarantee no ticket is left untouched..

Our Support Team provides a high level of friendly, personalized service. We are located in Mobile, Alabama in the US Central Time Zone, which allows us to easily support your local presence and your outlying offices; east or west coast and most of all international locations.

What We Offer

 

  • Desktop support
  • Hardware & Software Upgrades
  • Microsoft Exchange Support
  • Standard SMTP/Pop Email Support
  • Microsoft Office 365 Support
  • Software installation
  • Virus Removal
  • Spyware & Malware removal
  • File & Print Sharing
  • Preventative Maintenance
  • Hardware Support
  • Network configuration
  • Data protection and back-up
  • Apple Laptop Support
  • Apple iPad & iPhone support
  • Preventative Maintenance
  • Recovery of lost or deleted data
  • Server Troubleshooting
  • Network Troubleshooting
  • Computer and network security
  • Computer Repair
  • Network Audits
  • Network Upgrades
  • Android Support
Products We Support
  • Microsoft Office 2007 – 2016
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Dynamics CRM
  • Microsoft Dynamics AX
  • Microsoft Dynamics GP
  • Microsoft Sharepoint
  • Microsoft SQL “All Versions”
  • Microsoft Windows ‘All Versions”
  • Microsoft Server ‘All Versions”
  • Microsoft Outlook “All Versions”
  • Microsoft Visio
  • Bosanova
  • Microsoft Internet Explorer
  • Google Chrome
  • Firefox
  • Apple Safari
  • Microsoft Hyper V
  • Microsoft Lync / Skype Business
  • Norton Anti-Virus
  • McAfee Anti-Virus
  • Kaspersky Internet Security
  • Atlas for Microsoft Dynamics AX
  • VMWare Fusion