The Cirrus Helpdesk

The Cirrus Systems Helpdesk is designed to establish a single point of accountability and support for your entire organization. The Cirrus Helpdesk reduces downtime by providing enterprise-quality reactive support services to all of your employees regardless of their location.

The Cirrus Helpdesk will manage every situation that arises through completion. The Cirrus Helpdesk will be the single point of contact for network or carrier outages. The Cirrus team will keep your staff informed of the progress of any tickets involving carriers, outside hardware, or service dealers. Your team will not have to contact various groups to see who is handling your outage. Just one phone call.

At Cirrus Systems we have deployed Autotask, one of the top support desk tools in our industry. This tool allows us to manage every situation and every event with precision. Autotask workflow allows us to work in unison with many of the telecommunications and hardware vendors to provide you with the best information available. Autotask also allows us to provide you with detailed reporting to help you track your problem areas and to evaluate our performance.

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The Cirrus Helpdesk Tools

The Helpdesk team utilizes tools like the Cirrus Panel, which monitors each and every one of your systems for Patch Availability, current health, backup status, virus condition, scheduled updates, and many others. This allows the team to proactively work on your environment to stop the costly downtime from ever happening. The Cirrus Helpdesk utilizes Autotask, the industries best Helpdesk ticket system and task automation tool, to guarantee no ticket is left untouched..

Our Support Team provides a high level of friendly, personalized service. We are located in Mobile, Alabama in the US Central Time zone which allows us to easily support your local presence as well as your outlying offices on the east or west coast and, most of all international locations.

What We Offer

  • Desktop support
  • Software, hardware and network upgrades
  • Hard drive, email and network configuration
  • Software installation
  • Virus removal
  • Spyware & Malware removal
  • File & Print Sharing
  • Server & Network Troubleshooting
  • Preventative maintenance and network audits.
  • Hardware Support (including PCs, Macs, laptops, tablets and smartphones)
  • Network configuration
  • Data protection and back-up
  • Recovery of lost or deleted data
  • Computer and network security
  • Computer repairs and advice
  • Just to name a few..

IT Outsourcing

Cirrus Systems & Communications has a reputation in the industry of being knowledgeable, reliable, and trustworthy. Cirrus is also well known for its ability to deliver in situations where other IT companies have failed. Cirrus offers IT managed support services that can be tailored to fit any organization’s needs by utilizing our vast experience and expertise. We serve clients of all sizes from Small businesses to Corporate Enterprises, Government organizations, and educational institutions. We service local companies in Mobile, Alabama, as well as our enterprise customers with offices throughout the world.

We Provide
  • Custom Designed IT support packages that can include :
    • Pro-Active monitoring
    • Server management
    • Data recovery
    • Network device back up
  • Fast response times
  • Unmatched customer service
  • Seamless service integration, no matter how complex your IT infrastructure