3CX Managed VoIP
3CX Phone System for Windows is a software based private branch exchange (PBX) for Windows that works with session initiation protocol (SIP) standard based IP Phones. SIP trunks and VoIP Gateways provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.
Easy Installation and Management
Because 3CX runs on Windows, it is easily installed and managed by Windows IT administrators without the need for special telecom or Linux skills. It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.
• No need for extensive telecom knowledge or training
• Open Standards – Vendor independent
• Central Control from the 3CX Management Console
• Choose from popular IP Phones, VoIP Gateways, SIP Trunks
Easy Installation and Management
3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, and seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
• Take your extension everywhere you go
• All calls are free of charge – Slash your mobile phone bills
• Increase productivity – Work from anywhere
• One number – Don’t give out your personal mobile number
Decrease Telephone Bill and Increase Sales
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.
• Save on call costs by lowering mobile and customer service number bills
• Easily add and remove extensions – No per user license
• Know who is calling with CRM integration -Increase customer satisfaction
• Leverage existing hardware, wiring, and low cost open standard hardware
Boost Productivity & Customer Service with 3CX Phone System Pro!
Boost your company’s sales by providing superior customer service, increase staff productivity, and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call center features, Exchange/LDAP integration, Salesforce and Dynamics CRM support, cross office presence, and better reporting to the standard edition of 3CX Phone System.
The Pro edition includes all the award-winning features of the Standard 3CX Phone System edition, but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.
Advanced call features:
- Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
- Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
- Improve customer service by screening calls with the Listen In, Listen In and Whisper, and Barge In features.
- Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues, and more! The Pro edition also includes seamless Microsoft Exchange Phone book and IVR integration.
3CX Phone System Pro Key Features:
- Monitor the status of queues by seeing how many callers are in the queue.
- Log staff in and out of queues.
- Review the time your staff logged in and out of queues.
- Wallboards – Display real-time queue and call statistics directly on a monitor.
- Additional queue strategies include:
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt by Threes – Random
- Hunt by Threes – Prioritized
- Get instantly notified when callers have been in a queue beyond the set SLA time.
- Meet your customer service requirements by viewing all call events.
Upgrade to 3CX Phone System Pro Today!
3CX Phone System Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate your 3CX Phone System. For more information on the Pro edition, give us a call today.